Privacy Policy

And dermohigiene, S.L. We work to offer you through our products and services the best possible experience. In some cases, It is necessary to collect information to achieve it. We care about your privacy and we believe that we must be transparent about it.

Therefore, and for the purposes of the provisions of the Regulation (UE) 2016/679 Of the European Parliament and the Council of 27 April of 2016 (From now on, “GDPR”) relative to the protection of natural persons in regards to the processing of personal data and the free movement of this data, and the law 34/2002, of 11 July, SERVICES OF THE INFORMATION AND COMMERCE SOCIETY (From now on, "LSSI"), DERMOHIGIENE, S.L. informs the user that, as responsible for the treatment, will incorporate personal data provided by users in an automated file.

Our commitment begins to explain the following:

Your data is collected so that the user experience improves, Based on your interests and needs.

We are transparent in relation to the data we get about you and the reason we do it.

Our intention is to offer you the best possible experience. Therefore, When we are going to use your personal information we will always comply with the regulations, And when necessary, We will request your consent.

We understand that your data belongs to you. Therefore, If you decide not to authorize us to process them you can ask us to stop treating them.

Our priority is to guarantee your security and treat your data according to European regulations. If you want to get more information about the processing of your data, Check the different sections of the privacy policy found below:

Who is responsible for the processing of your personal data?

Identity: DERMOHYGIENE, S.L.
Registered office: POL. PISA EDIF. Metropolis 3, C/ industry nº5, Hydropower. 4ª, MOD 1
C.I.F. nº: B-91923409
Email: clientes@dermohigiene.com

DERMOHIGIENE, S.L. He has designated a data protection delegate or an internal contact person within his organization. If you want to make a consultation in relation to the processing of your personal data, You can get in touch with him using client mail@dermohigiene.com

What personal data do we collect?

Personal data that the user can provide:

  • Name, address and date of birth.
  • Telephone number and email address.
  • Location.
  • Information related to payments and returns.
  • IP address, date and time in which you have accessed our services, Internet browser you use and data on the device operating system.
  • Any other information or data that you decide to share with us.

In some cases, It is mandatory to complete the registration form to access and enjoy certain services offered on the web; in addition, Not facilitating the requested personal data or not accepting this data protection policy is the impossibility of signing, register or participate in any of the promotions in which personal character data is requested.

Why and what do we treat your data for?

And dermohigiene, S.L. We treat the information provided by people interested with the following purposes:

  • Manage orders or hire some of our services, either online or in physical stores.
  • Manage the sending of the information they request.
  • Develop commercial actions and perform the maintenance and management of the user relationship, as well as the management of the services offered through the website and information work, being able to perform automatic assessments, Obtaining profiles and segmentation work of customers in order to customize the treatment according to their characteristics and needs and improve customer's experience.
  • Develop and manage competitions, raffles or other promotional activities that can be organized.

In some cases it will be necessary to provide information to the authorities or third companies for audit reasons, as well as handle personal data, contracts and documents to respond to client claims or public administrations.

We report that the personal data that is obtained as a result of your registration as a user will be part of the Treatment Activities and Operations Registry (RAT), that will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimation for the processing of your data?

The processing of your data can be based on the following legal bases:

  • Consent of the interested party for the hiring of services and products, For contact forms, Information or high requests in e-Newsletters.
  • Legitimate interest for the processing of our clients in direct marketing actions and express consent of the interested party for everything related to automatic assessments and profile development.
  • Compliance with legal obligations for fraud prevention, Communication with public authorities and claims of third parties.

How long do we keep your data?

The processing of the data with the described purposes will be maintained for the time necessary to comply with the purpose of its collection (For example, While the commercial relationship lasts), as well as for the fulfillment of legal obligations derived from data processing.

What recipients are your data communicated?

In some cases, only when necessary, DERMOHIGIENE, S.L. will provide user data to third parties. However, The data will never be sold to third parties. External service providers (For example, Payment suppliers or distribution companies) with those that dermohigiene, S.L. Work can use the data to provide the corresponding services, However, they will not use such information for their own purposes or for transfer to third parties.

DERMOHIGIENE, S.L. It seeks to guarantee the safety of personal data when sent outside the company and ensures that the third party service providers respect confidentiality and have adequate measures to protect personal data. These third parties have the obligation to ensure that information is in accordance with data privacy regulations.

In some cases, The law may demand that personal data be revealed to public bodies or other parties, Only the strictly necessary for the fulfillment of these legal obligations will be revealed.

Personal data obtained can also be shared with other group companies.

Where are your data stored?

Generally, The data is stored within the EU. The data sent to third parties that do not belong to the EU, We will ensure that they offer a sufficient level of protection, either because they have binding corporate norms (BCR) or because they have adhered to the "privacy shield".

What rights do you assist and how can you exercise them?

You can direct your communications and exercise your rights through a request in the following email: clientes@dermohigiene.com.

By virtue of what the RGPD establishes you can request:

  • Right of access: You can ask for information from those personal data we have about you.
  • Right of rectification: You can communicate any change in your personal data.
  • Right of suppression and oblivion: You can request the previous elimination of personal data blocking.
  • RIGHT OF LIMITATION TO TREATMENT: supposes the restriction of personal data processing.
  • Right of opposition: You can withdraw the consent from data processing, opposing themselves trying.
  • Right to portability: In some cases, You can ask for a copy of personal data in a structured format, of common use and mechanical reading for transmission to another person responsible.
  • Right not to be individualized decisions: You can request that there are no decisions that are based solely on automated treatment, including profiles, that produces legal effects or significantly affects the interested party.

In some cases, The application may be rejected if you request that necessary data for the fulfillment of legal obligations be eliminated. In addition, If you have any complaint about the processing of the data you can file a claim to the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correction of the data included, EXONEAND IN DERMOHYGIENE, S.L. of any responsibility in this regard. Users guarantee and respond, In any case, of accuracy, validity and authenticity of the personal data provided, and they commit to keep them properly updated. The user agrees to provide complete and correct information in the registration or subscription form. DERMOHYGIENE, S.L. reserves the right to finish the contracted services that would have been held with users, In case the data you have facilitated are false, incomplete, inaccurate or not updated.

DERMOHYGIENE, S.L. It does not respond to the veracity of the information that are not of their own elaboration and of which another source is indicated, Therefore, it does not assume any responsibility for hypothetical damages that could originate from the use of such information.

DERMOHYGIENE, S.L. reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or not allow access to such information. It is exonerated to dermohigiene, S.L. of responsibility to any damage or damage that the user could suffer as a consequence of errors, defects or omissions, In the information provided by dermohigiene, S.L. provided that it comes from sources outside the same.

In addition, The user certifies that it is greater than 14 years and that has the necessary legal capacity for the provision of consent regarding the processing of your personal data.

How do we treat the personal data of minors?

In principle, our services are not directed specifically at less age. However, in the event that some of them are directed to children under fourteen, In accordance with the article 8 of the RGPD and the article 7 of the Lo3/2018, of 5 December (Lopdgdd), DERMOHIGIENE, S.L. will require valid consent, libre, unquestioning, specific and informed of their legal tutors to treat the personal data of minors. In this case, DNI or other form of identification of the person will be required.

In the case of older than fourteen years, data processing with the user's consent may be treated, Except for those cases in which the law requires the assistance of the owners of parental rights or guardianship.

What security measures do we apply to protect your personal data?

DERMOHYGIENE, S.L. has adopted the levels of protection of legally required personal data, and seeks to install those other media and additional technical measures at their disposal to avoid loss, misuse, disturbance, unauthorized access and theft of personal data provided to DermoHYGIENE, S.L..

DERMOHYGIENE, S.L. It is not responsible for hypothetical damages that could be derived from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes outside of dermoHYGIENE, S.L.; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Process Center, In the Internet system or in other electronic systems, as well as damages that can be caused by third parties through illegitimate interference outside the Dermo controlHYGIENE, S.L.. However, The user must be aware that Internet security measures are not impregnable.

Links to other websites

On the HTTPS website://www.mdermohigiene.com/ There may be links to other web pages. By clicking on one of these links and accessing an external website, The visit will be subject to the privacy policy of said website, leaving dermoHYGIENE, S.L. disconnected from any type of responsibility about its privacy policy.

How do we use cookies?

The website and the Dermo RRSSHYGIENE, S.L. They use cookies, for the purpose of optimizing and customizing your navigation for the same. Cookies are physical file files that are housed in the user's own terminal, The information collected through cookies serves to facilitate user navigation through the portal and optimize the navigation experience. The data collected by cookies can be shared with the creators of the same, But in no case the information obtained by them will be associated with personal data or data that can identify the user.

However, If the user does not want cookies to be installed on their hard drive, You have the possibility to configure the browser in such a way that it prevents the installation of these files. For more information consult our cookies policy: https://www.dermohigiene.com/politica-de-cookies/.

Can privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy with some periodicity.